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Patient Assistance Programs

Bausch + Lomb offers a Patient Assistance Program (PAP) that provides free medication for eligible uninsured or underinsured patients for select Bausch + Lomb products, when prescribed by a licensed Healthcare professional. There is no fee to apply for or qualify for the Bausch + Lomb PAP.

Policy image

Bausch + Lomb offers a Patient Assistance Program (PAP) that provides free medication for eligible uninsured or underinsured patients for select Bausch + Lomb products, when prescribed by a licensed Healthcare professional. There is no fee to apply for or qualify for the Bausch + Lomb PAP.

Policy image
Policy image

Quick Tips:

  • Patient Assistance Programs (PAP) are not to be used as a tool to promote Bausch + Lomb products or increase sales.
  • Patient Assistance Programs should not be proactively discussed with providers.

Bausch + Lomb colleagues may provide certain approved information in response to an HCP’s inquiry about Bausch + Lomb’s Patient Assistance Program (PAP). Such responses should be limited to:

  • Confirming that Bausch + Lomb offers a PAP and directing the HCP on how to obtain information, for example, by calling 1 (800) 851-0758 or visiting the Patient Assistance Programs section on www.Bausch + Lomb.com. This guidance supports providers and patients in accessing physician-recommended medication and is non-promotional.

Bausch + Lomb colleagues may provide certain approved information in response to an HCP’s inquiry about Bausch + Lomb’s Patient Assistance Program (PAP). Such responses should be limited to:

  • Confirming that Bausch + Lomb offers a PAP and directing the HCP on how to obtain information, for example, by calling 1 (800) 851-0758 or visiting the Patient Assistance Programs section on www.Bausch + Lomb.com. This guidance supports providers and patients in accessing physician-recommended medication and is non-promotional.

Colleagues should clarify that they do not have an active role in processing or fulfilling PAP requests. Colleagues who are not directly involved in managing Bausch + Lomb’s PAP are prohibited from:

  • Assisting HCPs or patients with the application process.
  • Making any statements regarding the potential outcome of an application.
  • Guaranteeing enrollment in the PAP.
  • Contacting the PAP to inquire about a patient’s application status.
  • Accessing any patient’s protected health information (PHI) or enrollment details.
  • Proactively sharing information about PAPs.

Colleagues should clarify that they do not have an active role in processing or fulfilling PAP requests. Colleagues who are not directly involved in managing Bausch + Lomb’s PAP are prohibited from:

  • Assisting HCPs or patients with the application process.
  • Making any statements regarding the potential outcome of an application.
  • Guaranteeing enrollment in the PAP.
  • Contacting the PAP to inquire about a patient’s application status.
  • Accessing any patient’s protected health information (PHI) or enrollment details.
  • Proactively sharing information about PAPs.

PAP should not be proactively discussed with providers. PAP is not to be used as a tool to promote
Bausch + Lomb products, or increase sales, or as a tool to encourage HCPs to trial Bausch + Lomb products.